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October 23 - WNG Marketing SIG - Impeccable Customer Service - Register Now!

How to Create Remarkable Customer Experiences,
Raving Fans & Increased Profits

WNG Marketing SIG

Wednesday - October 23, 2013
4:00 PM - 6:30 PM

Council of Better Business Bureaus
3033 Wilson Boulevard
Suite 600
Arlington, Virginia 22201
Clarendon Metro Station

Please join the Washington Network Group when our WNG Marketing SIG meets with Steve Dorfman, Chief Impeccability Officer at Driven to Excel, Inc.

About this Event:

What do Nordstrom, Starbucks, Google, and Apple all have in common? They embody impeccable corporate cultures that translate into remarkable customer experiences, raving fans and profitability. Do you know what distinguishes your business from all your competitors? Do you know what THE differentiator is today?

The secret to capturing market share lies in how impeccable your customer experience is... consistently.

In this session we will explore what impeccability means, how to create a culture of impeccability in your business, and how impeccability allows you to work smarter, not harder. From this interactive presentation, you'll walk away with a clear understanding of how impeccability is a cornerstone of business growth in 2013 and beyond, with fresh action items to create impeccable experiences tailored for you and your specific business, and your very own personal i-SAT (Impeccable Service Aptitude Test) score.

About Our Presenter:

Steve Dorfman
Chief Impeccability Officer
Driven to Excel, Inc

Before founding Driven to Excel, Inc, Steve spent 11 years as a sales consultant for a luxury automaker. Yes, the car business... Not exactly a business with a reputation for impeccable customer service. So when Steve entered the business at 23 he was determined to make a positive difference by creating remarkable experiences for his clients - His unwavering commitment to impeccable service earned Steve "Salesman of the Year" 7 years in a row, all-the-while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business grew to account for 70% of his sales. This was unprecedented and translated into a very comfortable income from his 35-hour workweek... which proves that by subscribing to a culture of impeccability, you're working smarter, not harder. Today, Steve also hosts the We Mean Business! TV show and has conducted more than 60 interviews with thought leaders, top executives and bestselling authors.

WNG Marketing SIG:

This event is convened by the WNG Marketing SIG, which is associated with our WNG Communications Roundtable. The event is supported also by our WNG Chairman's Forum. Questions about this event should be directed to WNG Marketing SIG chairman Sean McColl.

Join us on LinkedIn: WNG Marketing SIG.

Our Venue:

The WNG is very fortunate to have the support the Council of Better Business Bureaus, which provides our venue at their office located at 3033 Wilson Boulevard, Suite 600, in Arlington (Clarendon), Virginia 22201. Located one block from the METRO Clarendon station (Orange). Garage parking available in the building - Enter on Highland Street.

Event Registration:



Registration Fees:

$20 WNG Members
$40 Non-Members

Join & Go: $90

Become a new/first-time WNG Member ($90 annual dues) and attend this particular event at no extra cost: Apply Online.

Cancellation Policy: WNG 48-Hour Cancellation Policy applies to this event.

Questions: Contact the WNG Office

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