October 23 - WNG Marketing SIG - Impeccable Customer Service - Register Now!
How to Create Remarkable Customer Experiences,
Raving Fans & Increased Profits
WNG Marketing SIG
Wednesday - October 23, 2013 4:00 PM - 6:30 PM
Council of Better Business Bureaus 3033 Wilson Boulevard Suite 600 Arlington, Virginia 22201 Clarendon Metro Station
Please join the Washington Network Group when our WNG Marketing SIG meets with Steve Dorfman, Chief Impeccability Officer at Driven to Excel, Inc.
About this Event:
What do Nordstrom, Starbucks, Google, and Apple
all have in common? They embody impeccable corporate cultures that
translate into remarkable customer experiences, raving fans and
profitability. Do you know what distinguishes your business from all your competitors? Do you know what THE differentiator is today?
The secret to capturing market share lies in how impeccable your customer experience is... consistently.
this session we will explore what impeccability means, how to create a
culture of impeccability in your business, and how impeccability allows
you to work smarter, not harder. From this interactive presentation,
you'll walk away with a clear understanding of how impeccability is a
cornerstone of business growth in 2013 and beyond, with fresh action
items to create impeccable experiences tailored for you and your
specific business, and your very own personal i-SAT (Impeccable Service
Aptitude Test) score.
Before founding Driven to Excel, Inc, Steve spent 11 years as a sales
consultant for a luxury automaker. Yes, the car business... Not exactly a
business with a reputation for impeccable customer service. So when
Steve entered the business at 23 he was determined to make a positive
difference by creating remarkable experiences for his clients - His
unwavering commitment to impeccable service earned Steve "Salesman of
the Year" 7 years in a row, all-the-while maintaining a CSI (Customer
Satisfaction Index) rating in the top 1% nationally. He worked by appointment only
as his repeat and referral business grew to account for 70% of his
sales. This was unprecedented and translated into a very comfortable
income from his 35-hour workweek... which proves that by subscribing to a
culture of impeccability, you're working smarter, not harder. Today,
Steve also hosts the We Mean Business! TV show and has conducted more than 60 interviews with thought leaders, top executives and bestselling authors.