Wednesday - October 23, 2013
4:00 PM - 6:30 PM
Council of Better Business Bureaus
3033 Wilson Boulevard
Arlington, Virginia 22201
Clarendon Metro Station
Please join the Washington Network Group when our WNG Marketing SIG meets with Steve Dorfman, Chief Impeccability Officer at Driven to Excel, Inc.
About this Event:
What do Nordstrom, Starbucks, Google, and Apple all have in common? They embody impeccable corporate cultures that translate into remarkable customer experiences, raving fans and profitability. Do you know what distinguishes your business from all your competitors? Do you know what THE differentiator is today?
The secret to capturing market share lies in how impeccable your customer experience is... consistently.
In this session we will explore what impeccability means, how to create a culture of impeccability in your business, and how impeccability allows you to work smarter, not harder. From this interactive presentation, you'll walk away with a clear understanding of how impeccability is a cornerstone of business growth in 2013 and beyond, with fresh action items to create impeccable experiences tailored for you and your specific business, and your very own personal i-SAT (Impeccable Service Aptitude Test) score.
About Our Presenter:
Chief Impeccability Officer
Driven to Excel, Inc
Before founding Driven to Excel, Inc, Steve spent 11 years as a sales
consultant for a luxury automaker. Yes, the car business... Not exactly a
business with a reputation for impeccable customer service. So when
Steve entered the business at 23 he was determined to make a positive
difference by creating remarkable experiences for his clients - His
unwavering commitment to impeccable service earned Steve "Salesman of
the Year" 7 years in a row, all-the-while maintaining a CSI (Customer
Satisfaction Index) rating in the top 1% nationally. He worked by appointment only
as his repeat and referral business grew to account for 70% of his
sales. This was unprecedented and translated into a very comfortable
income from his 35-hour workweek... which proves that by subscribing to a
culture of impeccability, you're working smarter, not harder. Today,
Steve also hosts the We Mean Business! TV show and has conducted more than 60 interviews with thought leaders, top executives and bestselling authors.
WNG Marketing SIG:
This event is convened by the WNG Marketing SIG, which is associated with our WNG Communications Roundtable. The event is supported also by our WNG Chairman's Forum. Questions about this event should be directed to WNG Marketing SIG chairman Sean McColl.
Join us on LinkedIn: WNG Marketing SIG.
The WNG is very fortunate to have the support the Council of Better Business Bureaus, which provides our venue at their office located at 3033 Wilson Boulevard, Suite 600, in Arlington (Clarendon), Virginia 22201. Located one block from the METRO Clarendon station (Orange). Garage parking available in the building - Enter on Highland Street.
ONLINE REGISTRATION NOW CLOSED
CASH OR CHECK ONLY
$20 WNG Members
Join & Go: $90
Become a new/first-time WNG Member ($90 annual dues) and attend this particular event at no extra cost: Apply Online.
Cancellation Policy: WNG 48-Hour Cancellation Policy applies to this event.
Questions: Contact the WNG Office